Shipping & Returns
STOCK ITEMS WILL BE DISPATCHED WITHIN 2 BUSINESS DAYS
NON STOCK ITEMS WILL BE HANDMADE TO ORDER AND DISPATCHED WITHIN 28 DAYS
Seraphina Jewellery aims to keep all items in stock at all times. You will be notified if your selection is out of stock.
United Kingdom Delivery
UK mainland post & packing £7.50
All UK orders will be despatched via Royal Mail Special Delivery. You will not be charged until the goods are despatched and will only be charged delivery costs once per order.
Europe post & packing £12.00
Europe: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Spain, Sweden, Switzerland.
USA and rest of World post & packing £15.00
Rest of World: Australia, Canada, Hong Kong, Japan, New Zealand, Saudi Arabia, Singapore, Taiwan, UAE, USA.
We ship to all countries outside of the EU on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We will seek confirmation from you in all cases prior to dispatching a DDU shipment to make sure you are aware of the DDU policy. Occasionally goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please contact us if you have any questions relating to shipping to your country.
Seraphina Jewellery cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty.
UK RETURNS AND REFUNDS
If you are not completely satisfied with your goods Seraphina Jewellery offer a 14 day return or exchange policy.
HOW TO RETURN OR EXCHANGE AN ITEM
When returning your goods please use Royal tep_mail registered delivery.
1. Ensure you return your item(s) within 14 days of receipt, and in the original packaging
2. Enclose a copy of your PayPal receipt and order reference.
3. Take your package to any post office counter and ask for a proof of despatch. It is your responsibility to ensure the parcel reaches us so you may wish to upgrade your delivery to a tracked delivery service. We regret we cannot be held responsible for the non-delivery of returned goods.
4. Please note, unfortunately we are unable to refund the postage cost of your return.
5. We strongly advise that you keep hold of any tracking numbers that the post office may give you.
6. Exchanges will be made for items of equal value, but additional postage will be charged for the exchange item to be sent to you.
Upgraded items will require pre-payment of the difference. 7. Faulty items will be exchanged without further postage charge.
8. Return address: Seraphina Jewellery, 5 Lavender House, 25 Elms Road, Harrow Weald, Middlesex, HA3 6BB, United Kingdom.
Your statutory rights are not affected by our returns policy, in fact they are enhanced by this.
INTERNATIONAL RETURNS POLICY
Seraphina Jewellery does not provide a free returns or exchange service for any orders shipped outside of the UK and any charges incurred for returning goods back to us for exchange or refund are the responsibility of the recipient. We will not reimburse the postal charges of returning an item or refund the original delivery charge unless that item is being refunded because it is faulty or has been sent to you in error. Items originally dispatched to the UK but returned from an international address will be subject to the International Returns Policy.
We strongly recommend that the recipient use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until the recipient has received credit for the returned items. We can only refund or exchange an item if it is returned to us within 14 days of receipt. We regret that we cannot be held responsible for non-delivery of returned goods. If you intend to return an item, please advise us by contacting us as soon as possible.
The goods must be returned unused, in their original undamaged packaging. We will consider the condition of the goods being returned when making a refund. You must return the item to us on cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed
INTERNATIONAL EXCHANGE POLICY
Items may be returned using the returns policy described above for a full refund of the items purchased. Customers requiring alternative items will be required to place a new order that will include the international delivery charge.